Refund policy
Return & Refund Policy – AM Masale
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.
📦 Eligibility for Return
To be eligible for a return:
- The item must be unused and in original condition
- It should be in original packaging with tags
- You must provide proof of purchase (order receipt)
📞 How to Request a Return
To initiate a return, contact us:
📞 +91 7820-894012
📧 customercare@gmail.com
Return Address:
Flat no. A4-201, Camelot Society,
Viman Nagar, Pune, Maharashtra – 411014
⚠️ Returns without prior approval will not be accepted.
🚚 Return Process
If your return is approved:
- We will share return instructions
- A return shipping label (if applicable)
- Steps to complete the return
⚠️ Damaged / Incorrect Orders
Please inspect your order upon delivery.
If you receive:
- Damaged product
- Wrong item
- Missing item
👉 Contact us within 24 hours with proof (photos/video) so we can resolve it quickly.
❌ Non-Returnable Items
We do not accept returns for:
- Opened or used food products
- Perishable items
- Sale items
- Gift cards
🔄 Exchanges
For exchanges:
- Return the original item first
- Place a new order separately
🌍 EU Orders (If Applicable)
If your order is shipped to the European Union, you may cancel or return within 14 days, provided the product is unused and in original condition.
💰 Refunds
Once we receive and inspect your return:
- You will be notified of approval
- Refund will be processed to your original payment method within 10 business days
If you haven’t received your refund after 15 business days, contact us:
📧 customercare@gmail.com
📞 +91 7820-894012
🚫 COD & Refund Policy
- Returns are not accepted for opened food products
- Refund/replacement only for damaged, missing, or incorrect items (within 24 hrs)
- COD orders cannot be cancelled after dispatch
- Repeated COD refusals may lead to COD option being disabled